Privacy policy
Last Updated: 29-08-2025
This policy explains how Rosebury Fashion collects, uses, stores, and protects customer information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website and services, customers agree to the terms of this policy.
1. Scope
This policy applies to all personal information collected through Rosebury Fashion’s website, mobile applications, and customer service channels.
It applies to customers, website visitors, and any individuals whose personal data we process in the course of our business activities.
2. Definitions
- Personal Information: Information that identifies, relates to, describes, or could reasonably be linked with an individual, including but not limited to name, email address, shipping address, and payment details.
- Processing: Any operation performed on personal information, including collection, storage, use, disclosure, or deletion.
- Disclosure/Sharing: Providing personal information to third parties, such as service providers or government authorities, in accordance with applicable UK data protection laws.
- Data Subject / Consumer: A natural person whose personal information is collected or processed by Rosebury Fashion in the course of providing goods or services, and who is protected under the UK GDPR and Data Protection Act 2018.
3. Information We Collect
We may collect the following categories of personal information:
- Identifiers (e.g., name, postal address, email address, phone number)
- Commercial information (e.g., purchase history, products viewed)
- Payment and billing information (processed securely by third-party payment providers)
- Internet or network activity (e.g., IP address, browser type, pages visited)
- Geolocation data (approximate location based on IP address)
- Customer communications (emails, messages, or calls with our support team)
4. How We Use Your Information
We use personal information for the following purposes:
- To process and deliver orders
- To provide order confirmations, updates, and customer service
- To personalize and improve our website, products, and services
- To send marketing communications where permitted by law
- To detect and prevent fraudulent or unauthorized transactions
- To comply with applicable laws and legal obligations
5. Sharing of Information
We may share personal information with:
- Shipping carriers for order delivery
- Payment processors for secure transactions
- IT and marketing service providers to support our operations
- Government authorities when required by law
We do not sell personal information for monetary gain. Some data sharing (such as for targeted advertising) may be considered “sharing” under CCPA/CPRA, and consumers have the right to opt out.
6. Cookies and Tracking Technologies
Our website uses cookies, pixels, and similar technologies to:
- Enable essential site functions (e.g., shopping cart)
- Analyze website traffic and performance
- Deliver targeted advertising and marketing
Customers can manage or disable cookies via their browser settings. UK residents may opt out of targeted advertising where applicable, in accordance with the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR.
7. Your Rights Under UK Data Protection Law
Under the UK GDPR and the Data Protection Act 2018, you have the following rights:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate or incomplete personal information
- The right to request deletion of your personal information (“right to be forgotten”)
- The right to restrict or object to the processing of your personal information
- The right to data portability, allowing you to obtain and reuse your personal data for your own purposes
- The right to withdraw consent where processing is based on consent
- The right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection
To exercise any of these rights, please contact us as described in Section 11. We may need to verify your identity before processing your request.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
9. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately in accordance with the Children’s Online Privacy Protection Act (COPPA).
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date revised accordingly.
12. Contact
For privacy-related questions or to exercise your rights:
Email: service@roseburyfashion.com